The definitive AI‑native platform for extraordinary customer experiences
Unify customer journeys and empower customer‑facing teams by breaking down silos and connecting conversations across every touchpoint. Elevate every interaction with AI to deliver extraordinary experiences that build lasting loyalty.
Loved by 300+ Futuristic Retailers
Four AI-native product suites. One Unified-CXM platform.
Zithara Insights
Uncover real-time consumer, product and market insights to build great products, drive loyalty, and deliver extraordinary customer experiences.
Zithara Marketing
Orchestrate on-brand global marketing campaigns across social and digital channels, and boost marketing ROI.
Zithara Social
Reach, engage and listen to your audience across 30+ digital and social channels to maximize engagement, build trust and drive revenue.
Zithara Service
Give your customer service teams the insights they need to connect with context and empathy, and deliver delightful experiences consistently at every touchpoint.
Over a decade of AI innovation built into every experience
Infuse every workflow, action, decision and interaction with AI purpose-built for customer experience management. Automate engagement and boost productivity with AI Agents for customers and customer-facing teams.
Spot what matters, effortlessly
Extract actionable intelligence from unstructured data across millions of conversations online to power informed decisions and meaningful actions.
Enable every team to create measurable CX impact
MARKETING TEAMS
Unlock marketing’s full potential
Break down silos, reimagine brand reach, power personalized campaigns, and deliver compliant, AI-powered brand experiences globally.
CX TEAMS
Make every customer feel seen, heard and valued
Capture 360-degree customer feedback to uncover insights in real time.
CUSTOMER SERVICE TEAMS
Transform your contact center into an experience center
Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration.
Trusted by global brands. Chosen for real results.
Umniah reduced average handling time by 91% using Sprinklr's AI-powered chatbots
“Our chatbot is light years ahead of what we had before. It’s not just informative — it’s action-oriented.”
Khaldoun Sweidan
Chief Commercial Officer
Get the Sprinklr Advantage
Unified Platform
Empower your customer-facing teams with a unified platform to deliver frictionless, omnichannel customer experiences — while staying on-brand every time, everywhere.
AI-Native Foundation
AI is seamlessly infused across the Sprinklr platform, enabling you to scale effortlessly while powering continuous innovation for your customer-facing teams.
Unified Platform
Equip your global teams with extensive customizability and seamless integration with your existing tech stack. Built for enterprises, our Unified-CXM platform scales effortlessly as your needs evolve.
Dissolve silos. Create seamless experiences. Scale with Unified-CXM.
Unify global teams, tools, data and channels
Consolidate disconnected tools, data and channels on one AI-native platform. Unify your customer-facing teams — from marketing and service to CX — to enable seamless collaboration and deliver connected experiences at scale.